ABOUT US
What makes ROKPower stand out in the industry.
Our core values provide the foundation for our corporate strategy.
We strive for safety excellence – practice safety within the workplace, our homes, and at play.
We are dedicated to providing an atmosphere free from barriers in order to promote equity and diversity.
We aim to provide the highest quality of products and services based on customer needs, while considering environmental, social and cultural impacts.
We provide an exceptional level of quality to our clients while ensuring full compliance with our Health and Safety protocol.
At RokPower we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, products, and services.
Terms and Conditions
Before accessing any part of the Rokpower Utilities (“Company”) website, rokpower.com and/or our mobile applications (any or all of these will be referred to throughout this document as “our site”), please carefully read the following Terms and Conditions. These Terms and Conditions govern your use of this site and any links associated with it. Your usage of our site is predicated upon your agreement to abide by these Terms and Conditions. The Company reserves the right to revise these Terms and Conditions at any time, and it is your responsibility to review this page from time to time to ensure compliance and review any revisions to these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not access our site.
Intellectual Property
The information on our site is owned by the Company or its subsidiaries and affiliates or used under license from the copyright owner. The Company's trademarks, logos, images, and service marks used on our site are also owned by the Company and may be used only with The Company's express written permission and with proper acknowledgement. This information is protected by state and federal law, and, without the Company's prior written consent may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored for subsequent use or otherwise used in whole or in part in any manner, except to the extent that the United States or California copyright laws authorizes such use.
Confidential Information
We collect no personal information about you when you visit our site unless otherwise stated or unless you choose to provide this information to us. However, we collect and store certain information automatically:
◎ Internet Protocol (IP) address of the domain from which you access the Internet (i.e., 123.456.789.012), either your individual address or the proxy provided by your Internet Service Provider (ISP).
◎ Date and time you access our site.
◎ Pages you view (recorded by the text and graphics files that compose that page).
◎ Web address of the site from which you linked directly to our site.
◎ Browser version and operating system of the computer you are using.
◎ Treat safety in the workplace and care of the environment a primary responsibility;
◎ Meet or exceed applicable legal and regulatory requirements, industry standards, customer safety practices and other requirements;
◎ Remain sensitive to the concerns of the public, our customers and clients;
◎ Take an active approach to identifying risks to health, safety and the environment and take appropriate action to reduce these risks to an acceptable level;
◎ Provide sufficient resources to ensure workers are informed of their rights and responsibilities and are sufficiently trained in HSE practices and procedures to carry them out;
◎ Maintain accreditation in externally recognized occupational health, safety and environmental management standards.
This information is not shared with anyone beyond the website support staff, except when required by law enforcement investigation or contract, and is used only as a source of anonymous statistical information.
We use the summary statistics to help us make our site more useful to visitors, such as assessing what information is of most and least interest to visitors, and for other purposes such as determining the site's technical design specifications and identifying system performance or problem areas.
Parts of our site - pages used by our staff, users, and collaborators - may use cookies. A cookie contains information that is either stored in your computer's memory, or in a file on your computer's hard disk. Cookies that are stored in your computer's memory are automatically removed when you quit your browser. Cookies that are stored in a file on your computer's hard disk will have an expiration date after which time they will no longer be valid. Most modern web browsers allow you to control cookie use by enabling, disabling, or prompting when a cookie is encountered.
Privacy
The Company is sensitive to the privacy of users of our site. In general, you can visit this site without revealing who you are or disclosing any information about yourself. If you provide us with information, The Company may store and disclose this information only as allowed or required by applicable law, including making disclosures which are advisable or necessary to (i) preserve or protect the rights, safety or property of The Company or others, and (b) comply and conform to legal or regulatory requirements. The Company will not trade, sell, or rent your personal information but may collect and/or provide aggregate statistics about our site and users to other parties. The Company does not use cookies, small files that are sent to your browser and stored on your hard drive to record how and when you use a site. Our site, however, contains links to other Websites, and the Company does not control the privacy policies of those sites. See Linked Third Party Sites. This privacy statement applies only to information collected and maintained by the Company.
No Representations and Warranties
While the Company has attempted to publish only accurate, reliable, complete and up-to-date information on our site, the Company assumes no responsibility for, and makes no representations with respect to, the accuracy or completeness of any information displayed or distributed through the site. All materials and information are provided "AS IS" WITHOUT ANY IMPLIED OR EXPRESS WARRANTIES OF ANY KIND WHATSOEVER, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RELATING TO SUCH MATERIAL. IN NO EVENT SHALL THE COMPANY OR ITS SUBSIDIARIES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR OTHER DAMAGES, INCLUDING WITHOUT LIMITATION, LOST PROFITS OR REVENUES, COSTS OF REPLACEMENT OF GOODS, OR LOSS OR DAMAGE TO DATA, ARISING OUT OF OR IN CONNECTION WITH THE USE OF OUR SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, EVEN IF THE COMPANY AND ITS SUBSIDIARIES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Linked Third Party Sites
Our site contains links to certain third party sites that are not controlled by, affiliated or associated with, the Company. If you choose to visit these third party sites, be aware that the third party sites, not The Company, govern such sites' privacy practices and terms of use. The Company is not responsible for the content nor does the Company make any representations regarding the content or accuracy of the content available on such sites and that the use of any information on such third party sites shall be at the risk of the user. Links are provided for your convenience, and inclusion of such links does not imply The Company's endorsement, adoption or approval of the content available through such links.
Governing Law
The laws of the State of Delaware, without reference to any choice of law provisions, shall govern any claims relating to our site or to the materials on it. Any cause of action that may arise due to the use or lack thereof shall be commenced and heard in the appropriate court in the State of Delaware.
Updates to This Policy
We may periodically update this Privacy Policy to reflect changes in our practices. The revised policy will be posted on this page with an updated “Effective Date.”
Contact Us
If you have any questions, concerns, or feedback about this Privacy Policy, please contact us at 19820 N. 7th St #295, Phoenix, AZ 85024.
Addendum
California Privacy Policy
Rokpower Utilities, its subsidiaries, successors, and affiliated companies over which it has operating control (collectively, “Company,” “us,” or “we”) is committed to protecting the privacy of certain data that is collected about you. This California Privacy Policy (“Policy”) applies solely to individuals, visitors, users, and others who are residents of the State of California (“consumers” or “you”) and describes our policies and practices regarding the collection, use, and disclosure of personal information we collect about you, including personal information you submit or we obtain when you access the Company website or websites, apps, or other online media under our operation and control (collectively, the “Site”), as well as certain other personal information relating to you. This California Privacy Policy is adopted to comply with the California Consumer Privacy Act (“CCPA”). Any terms defined within the CCPA have the same meaning when utilizing within this California Privacy Policy.
Changes to this Policy and Terms. We reserve the right to change this California Privacy Policy at any time. Changes will be effective immediately upon posting to the Site and will apply to your use of the Site and the Company’s practices concerning personal information after the “Effective Date” listed above. We will include a notice on our website homepage at the time of any such change.
Information We Collect. We may collect personal information in a variety of categories to carry out our business, operate the Site, comply with the law, and other purposes described in the CCPA.
This notice describes the categories of personal information (“PI”) we collect, or have collected, in the preceding 12 months and the purposes for which such PI may be used. We collect "Identifiers" and "other elements", which are described below.
Identifiers
Examples include real name, alias, postal address, unique personal identifier, email address, account name, social security number, driver’s license number, state identification card number or other similar identifiers.
Other elements
Examples include name, signature, telephone number, employment, bank account number, credit card number, debit card number, or any other financial information.
The Company may add to the categories of PI it collects and the purposes it uses PI. In that case, the Company will inform you.
The above categories of PI are or were collected from information provided by you as a consumer or from third-party business sources.
The above categories of PI are collected for the following business or commercial purposes:
- Communicating with Consumer
- Completing Government reporting requirements
- Ensuring security of transactions
- Informing Consumers about Company products and services
- Sending Consumers marketing communications
- Performing audits
- Processing transactions
- Providing services or goods requested
- Responding to consumer inquiries
- Responding to law enforcement requests or as required by applicable law
- Shipping merchandise to Consumers
The above categories of PI are shared with third-party service providers and the Company's affiliated companies. The Company does not sell Consumer PI.
The Company has disclosed for a business purpose the following categories of PI in the preceding 12 months: Identifiers and other elements, as described above.
The legal basis for us processing Consumer PI described above will typically be to provide goods and services to you. However, we may also rely on other legal grounds, for example, where the processing is necessary:
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- To fulfill a contract that we have in place with you;
- For the legitimate business interests of us and our affiliates or partners; or
- For compliance with our legal obligations.
Consumer Rights. Pursuant to the CCPA, and as detailed below, Consumers have various rights with respect to their PI.
Right to Request Deletion. You have the right to request the Company delete your PI from the Company’s records and direct any third-party service providers to delete your PI from their records, subject to certain exceptions.
Upon receipt of a verifiable consumer request, the Company will delete and direct any third-party service providers to delete your PI from its records.
The Company is not required to comply with your request to delete your PI if it is necessary for the Company (or its third-party service providers) to maintain your PI in order to:
1) Complete the transaction for which the PI was collected, provide a good or service requested by you, or reasonably anticipated within the context of the Company’s ongoing business relationship with you, or otherwise perform a contract between the Company and you.
2) Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
3) Debug to identify and repair errors that impair existing intended functionality.
4) Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
5) Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code.
6) Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the Company’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent.
7) To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with the Company.
8) Comply with a legal obligation.
9) Otherwise use your PI, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right to Request Information. You have the right to request the Company disclose the following to you as it relates to the 12-month period preceding the Company’s receipt of your verifiable consumer request:
1) The categories of PI the Company has collected about you.
2) The categories of sources from which the PI is collected.
3) The business or commercial purpose for collecting or selling PI.
4) The categories of third parties with whom the Company shares PI.
5) The specific pieces of PI the Company has collected about you.
Upon receipt of a verifiable consumer request, the Company will provide a response to your request for information.
Right to Request Information as to Sale or Disclosure for Business Purpose. We do not sell your PI. You have the right to request the Company disclose the following to you as it relates to the 12-month period preceding the Company’s receipt of your verifiable consumer request:
1) The categories of PI that the Company collected about you.
2) The categories of PI that the Company disclosed about you for a business purpose.
Upon receipt of a verifiable consumer request, the Company will provide a response to your request for information as to disclosure for business purpose.
Right to Opt-Out. While the Company does not sell PI, you still have the right to opt-out of the sale of your PI. To opt-out, please fill out the form at the end of this document, and email to ithelpdesk@rokpowerutilites.com.
Submitting Consumer Rights Requests. To submit any of the Consumer Rights requests as outlined above, please contact us, 480.923.7962.. or fill out the form at the end of this document, and email to ithelpdesk@rokpowerutilites.com. We reserve the right to only respond to verifiable consumer requests. A verifiable consumer request is one made by any individual who is:
- the consumer who is the subject of the request,
- a consumer on behalf of the consumer’s minor child, or
iii. by a natural person or person registered with the Secretary of State authorized to act on behalf of a consumer.
If the Company requests, you must provide us with sufficient information to verify your identity and/or authority to act on behalf of a Consumer. Additionally, you will need to describe your request with sufficient detail to allow us to review, understand, assess, and respond. PI collected from an individual to determine whether a request is a verifiable consumer request may not be used for any other purpose. We will endeavor to respond to a verifiable consumer request within forty-five (45) days of receipt, but we may require up to ninety (90) days to respond, under which circumstances we will notify you of the need for an extension.
California Consumer Privacy Act Consumer Request To Opt Out of the Sale of Personal Information
Consumers must use this form to submit requests to opt out of the sale of Personal Information in accordance with California Consumer Privacy Act (“CCPA”). We may ask you for proof of identity and authority before responding to make sure your request is valid. If we ask for proof of identity, send any sensitive data through secure means.
We endeavor to respond to your request as soon as we are able. In general, we will respond within 45 days from the date we receive your request. However, we may need additional time. If that is the case, we will inform you of the need for additional time within the first 45 days following the date we receive your request. Please note that certain conditions may limit our ability to comply with your request. Under certain limited circumstances, we may charge a reasonable fee for responding to your request.
Complete the form below to make your request and return it to ithelpdesk@rokpowerutilites.com, or by mailing to CCPA Request, 19820 N. 7th St #295, Phoenix, AZ 85024. We will notify you if we need additional information to process your request using the mechanism you designate below. However, we also can respond using email or regular mail, where applicable. Note that we will use the information we collect as part of the request verification process only for that process.
If you have any questions, please contact at 480.923.7962.
Provide the following information about the Consumer whose Personal Information you are inquiring about.
Full Name of Consumer: ____________________________________________
Consumer’s account number: ____________________________________________
Consumer’s home address: ____________________________________________
Consumer’s mobile phone number: ____________________________________________
Consumer’s home phone number: ____________________________________________
Consumer email address: ____________________________________________
Provide the following information about your authority as the requesting party to be making the request:
Are you the Consumer mentioned above? [ ] Yes [ ] No
If you answered “No” to the question above, please complete the following. Note, if you are not the Consumer, you will need to provide the Consumer’s written authorization or appropriate legal authorization to act on the Consumer’s behalf.
Full name of requesting party:
Requesting party’s home address: ____________________________________________
Requesting party’s mobile phone number: _____________________________________
Requesting party’s home phone number: ______________________________________
Requesting party’s email address: ____________________________________________
Requesting party’s relationship to Consumer: __________________________________
Form of Authorization:
Authorization attached: [ ] Yes [ ] No
Opt-out of sale of Personal Information - Indicate whether you would like to opt-out of sales of your Personal Information
o Yes, I would like to opt-out of the sale of my Personal Information
Please identify the format in which you would like us to respond to your request:
[ ] By email to: ________________________________________________________________
[ ] In writing to the following address: _____________________________________________
[ ] Other: ____________________________________________________________________
By signing below, I certify that the information provided is correct and that I am authorized to make this request.
Submitted by: ____________________________________________
Signature: ____________________________________________
Date: ______________
INTERNAL USE
Date request received: ______________
Received by: _________________________
Name and address of requesting party: _____________________________________________
Form of verification: ____________________________________________________________